Refund policy

Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Change of Mind Policy

Please choose carefully. We do not offer refunds or exchanges for change of mind (including if you change your mind, select the wrong product, or make an incorrect purchase).

The only returns, replacements, or refunds we accept are those we are legally required to provide under Australian Consumer Law (ACL)—such as when an item is faulty, damaged, significantly different from its description, or unfit for its intended purpose.

How to Start a Return

To request a return, contact us at hello@seahorseentertainmentco.com.

If your return is accepted, we will provide you with instructions on how and where to send your package, along with a return shipping label where applicable. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always reach out to us at hello@seahorseentertainmentco.com.

Damages and Issues

Please inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Unless required by Australian Consumer Law, we also do not accept returns on sale items. Please contact us if you have questions or concerns about a specific item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the payment.

If more than 15 business days have passed since your refund was approved, please contact us at hello@seahorseentertainmentco.com.